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Foglight's Service Level Management (SLM) capabilities aggregate and summarize one or more IT components and/or services into a customer aligned perception of a service. These services are measured and reported on to enable improvement in service quality and reduction in service disruption. Foglight can be part of an overall Business Service Management or IT Process Automation initiative by feeding crucial application and service management information into your existing framework or by providing that framework.
White Paper: Achieving SLA Compliance
Learn about the challenges of managing business critical applications and how leading ITIL practitioners are addressing them.
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Case Study: JT3 Ensures Service Level Compliance with Foglight
Read about how JT3 used Foglight to ensure service level compliance, increase end-user satisfaction and reduce Mean-Time-To-Resolution from hours to minutes.
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Webcast: Proactive Management of Business-Critical Applications
Join BenefitFocus, a global healthcare provider, and Quest for a pragmatic discussion about achieving service levels.
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